Proof of visits...
Mark locations and capture pictures of customer visits. Monitor late arrivals and track performance. Browse through comments from employees.
Review task forms as soon as they have been filled in. Control and improve service quality, employee performance and customer satisfaction.
Harmonize communication between field team and back office to drive agility and growth.
Streamline data collection and improve field performance.
Eliminate paperwork with Cherami's digital forms were designed with field force daily operations in mind. Instead of wasting time on filling out and correcting paper forms, go digital to add and receive data in several clicks.
Let deskless workers attach any files and pictures to prove a job well done, share feedback or report a problem. Obtain electronic PODs with e-signatures.
Drive customer excellence
Increase customer satisfaction and loyalty with excellent and fast customer service. Online delivery tracking Enable clients to check delivery status in real-time without calling the hotline. Visualize actual courier location and the ETA.
Share your field activity with customers by putting all team and fleet on a single map. Keep your business transparent for customers and show that you are nearby.
Eye-pleasing graphics, charts and vivid tables allow you to comprehensively analyze business processes, improve forecasting, identify critical points and take steps in the right direction.
Get any report generated in seconds. Analyze expenses, field performance, and customer visits. Visualize metrics with charts and graphs and get reports automatically sent to any recipients.
Assess employee performance to boost productivity and increase revenue. Benchmark quantitative and qualitative indicators: number of new contracts and completed jobs, customer ratings, etc. for any mobile worker or the whole department.