Case Details

GPS Field Service Management

More than GPS location... Scheduling has never been so easy with our new platform. All details and files are added to tasks online, no need for engineers to go back to the office. With all customer visits and trips logged automatically, we can efficiently analyze field performance and continuously improve our service.
Enhance visibility of field operations
Increase field service efficiency with improved transparency and real-time data. Precise locations Track GPS locations of mobile workers online or generate reports for any past trips. Detect deviations from the route. Prevent time-wasting and personal trips during the shift. Working statuses Visualize field team activities with custom statuses, e.g “on my way”, “at the warehouse”, etc. Spot available employees for urgent orders.
Streamline workflow
Automate routine operations. Empower mobile workforce to complete more orders. Cut operating costs and increase revenue. Assign jobs intuitively based on employee location, skill set and current workload. Effortlessly import tasks from files and third-party applications. Turn an employee’s smartphone into a personal organizer. Power it with clear directions, tasks, comments and documents.
Faster order management
Take orders on site and submit it to the back office with no time wasted. Eliminate data reentering or distortion and decrease turnaround time. Increased customer satisfaction Exceed customer expectations with improved delivery time and a rush option. Measure customer satisfaction directly in the mobile forms.
Proof of visits... Mark locations and capture pictures of customer visits. Monitor late arrivals and track performance. Browse through comments from employees. Mobile forms Review task forms as soon as they have been filled in. Control and improve service quality, employee performance and customer satisfaction.
Smart communication
Harmonize communication between field team and back office to drive agility and growth. Streamline data collection and improve field performance. Eliminate paperwork with Cherami's digital forms were designed with field force daily operations in mind. Instead of wasting time on filling out and correcting paper forms, go digital to add and receive data in several clicks. Let deskless workers attach any files and pictures to prove a job well done, share feedback or report a problem. Obtain electronic PODs with e-signatures.
Drive customer excellence
Increase customer satisfaction and loyalty with excellent and fast customer service. Online delivery tracking Enable clients to check delivery status in real-time without calling the hotline. Visualize actual courier location and the ETA. Share your field activity with customers by putting all team and fleet on a single map. Keep your business transparent for customers and show that you are nearby.
Powerful analytics
Eye-pleasing graphics, charts and vivid tables allow you to comprehensively analyze business processes, improve forecasting, identify critical points and take steps in the right direction. Get any report generated in seconds. Analyze expenses, field performance, and customer visits. Visualize metrics with charts and graphs and get reports automatically sent to any recipients. Assess employee performance to boost productivity and increase revenue. Benchmark quantitative and qualitative indicators: number of new contracts and completed jobs, customer ratings, etc. for any mobile worker or the whole department.

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